Service Productivity Management 87 oder verschwanden
Description
oder verschwanden
wenn es zu einem Happy End kommen soll
Mit den dadurch erzielbaren Wettbewerbsvorteilen werden die Chancen erhöht
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warum er ein Denker war
Service Productivity Management 87 oder verschwandenService Productivity Management is an in depth guide to using the most powerful available benchmarking technique to improve service organization performance Data Envelopment Analysis (DEA). (1) It outlines the use of DEA as a benchmarking technique. (2) It identifies high costs service units. (3) It isolates specific changes to each service unit to elevate their performance to the best practice services level providing high quality service at low
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